Hong Kong Economic and Trade Office, New York
Hong Kong

Assistance to Hong Kong Residents
in the United States

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Emergencies

For immediate police or ambulance assistance, call 911

 
Emergency Assistance from Hong Kong

For Hong Kong residents who need further assistance, you may contact the Immigration Department of Hong Kong by calling a 24-hour hotline +852 1868.

It is operated by the Assistance to Hong Kong Residents Unit (AHU) of the Immigration Department. If you're unable to call the hotline due to the service settings of your telecommunication services operators or other reasons, please add "0000" after entering "1868".

Alternatively, you may ask your family and friends or the Chinese diplomatic and consular missions in the US to help you call the AHU. This will allow the AHU officers to call you back and render all practicable help to you.

What to Note in Travelling Abroad

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Global Emergency Call Center for Consular Protection and Services

The Global Emergency Call Center for Consular Protection and Services set up by the Ministry of Foreign Affairs of the People's Republic of China (MFA) aims to provide timely and professional guidance and assistance to Chinese citizens in distress overseas. Its 24-hour hotline is +86 1012308 or +86 10-5991-3991.

With regards to actual situation and needs, the MFA emergency call center will refer requests for assistance from Hong Kong residents to the AHU of the Immigration Department for follow-up.

Hong Kong residents can learn about the scope of consular protection, the specifc services and assistance provided, what cannot be provided, and what to do in unexpected circumstances, etc here.

You may contact the Chinese Embassy and Consulates-General in the United States, or the MFA emergency call center for assistance.

A list of the Chinese Embassy and Consulates-General in the United States and their jurisdiction can be found here.

 

    
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